Terms of sale

General sales conditions for online purchases on FantiniPelletteria.co.uk

Site owner:
Fabio Fantini – Fantini Pelletteria
Salita alla Cesta – 47890 – Repubblica di San Marino (RSM)
C.O.E. SM03733

makes available the online purchase of all the articles through its own website, of which it is the exclusive owner.

1) General notes
The present general sales conditions (“Terms and Conditions”) are governed by the Consumer Code (Legislative Decree No. 206/2005) and by the rules on electronic commerce (Legislative Decree No. 70/2003).

2) Offer to the public
The Products and the relative Prices presented on the Site constitute an offer to the public in accordance with the methods specified in the Terms and Conditions and on the Site itself. The conditions of this offer apply exclusively to purchases made on the Site.

3) Prices
All prices are inclusive of VAT / San Marino Phase. Delivery costs (hereinafter “Delivery Costs”) can be free or charged to the Customer and are adequately highlighted in the Purchase Order. Products are subject to the price shown on the site at the time of sending confirmation, without any consideration of previous offers or any price changes that occurred subsequently.

4) Order
Purchase Orders must be made online through the order procedure on the Site. In order to proceed with the conclusion of the Purchase Order, the Customer must provide the personal data requested, necessary to be able to make the purchase. The Customer correctly concludes the Order Procedure if no error message is displayed within the Site. The Purchase Agreement will be deemed concluded upon receipt of the Order by the site owner. In this case, receipt of the Order will be acknowledged by sending an order confirmation e-mail (hereinafter “Order Confirmation”) to the e-mail address communicated by the Customer. This Confirmation will summarize the Products purchased, the relative Prices (including delivery costs), the delivery address, the order number and the General Conditions and details applicable to the Order.
The Customer undertakes to verify the correctness of the data contained in the Order Confirmation and to communicate it within 24 (twenty-four) hours of receiving it, any corrections. Possible increases in costs caused by errors in the data not promptly reported, will be charged to the Customer.
The Order Number, generated by the automated system and communicated by e-mail, must be used by the Customer in any communication with the site owner. Occasionally the non-availability of some Products may occur, in which case, if the Products chosen by the Customer are not available, they will be promptly communicated to the Customer.

5) Delivery methods
The goods are delivered using specialized carriers. At the time of Delivery, the presence of the Customer is required to check that the packaging is intact and that the Products received correspond to what is reported in the Order. In the event of visible defects, such as incorrect quantities and / or incorrect product and the non-integrity of the packaging, the Customer must provide the relevant report on the transport document and contact the site owner by e-mail no later than 7 (seven) days from Delivery.

6) Delivery costs
Delivery costs may be free or charged to the Customer and are adequately highlighted in the Order.

7) Support services
The Customer will be able to have information regarding the After Sales Assistance Services, by accessing the “Contacts” section of the Website or by e-mail at: info@fantinipelletteria.com

8) Goods exchange
It is allowed to change the purchased goods as long as the goods are not broken / deteriorated and in any case they must not show signs of wear caused by use, the material must be provided with special packaging (bag / box etc.), this packaging must be used to re-enter the goods, no more than 14 days must have passed from the date of receipt of the goods. Custom items are excluded from exchanges.
To be able to exchange goods, you must contact our Customer Service by e-mail, communicating the references of your order, the items to be replaced and communicate the shipping address.

Returned for defective or non-compliant item
If the return depends on defects of conformity and of the product purchased, as provided in the Terms and Conditions, the Customer will be required to contact our Customer Support by email, specifying in the subject of the email “Defective or non-compliant item” and in the text of the mail, enter the reference order number, the item to be returned and the related defect.

9) Legal Guarantee for the Consumer
The Consumer, as defined in the art. 3 of the Consumer Code (hereinafter, the “Consumer Code”, Legislative Decree 6 September 2005, n. 206), has the right to avail of the legal guarantee provided by the Consumer Code itself to articles 128 to 132.
This Guarantee provides, among other things, that the Consumer, under penalty of forfeiture, informs the site owner of any lack of conformity found by the consumer in the product purchased within 2 (two) months of discovery (Article 132, Code of Consumption).
Following this communication, the Consumer will have the right to request the repair or replacement of the Product, without prejudice to the other rights provided by law in favor of the Consumer. The aforementioned legal Guarantee is valid for the maximum term of 2 (two) years from Product Delivery. Beyond this term, the site owner will therefore not be responsible for the lack of conformity found by the consumer.
In the event of replacement or repair of the Product, the terms of the warranty relating to the Product given in replacement or resulting from the repair are the same as those of the original product. Therefore, the two-year total duration of the legal guarantee will in any case start from the delivery of the original product.
In any case, for the regulation of the legal guarantee, please refer to the rules of the Consumer Code referred to in articles 128 and following.

10) Processing of personal data
The Customer’s data are processed by the site owner in accordance with the provisions of the legislation on the protection of personal data, as specified in the information provided in the specific section “Privacy Policy”.

11) Communications
Any communication can be sent to the site owner via a specific e-mail box.

12) Jurisdiction
Any disputes related to the interpretation or execution of this contract will be resolved exclusively by the Court of jurisdiction, subject to the application of the rules of the Consumer Code in the case of purchases by Consumers.