RETURNS AND REFUNDS

 

The customer has the right to withdraw from the contract signed with the seller without any penalty within fourteen (14) days from the day he purchased the products on FantiniPelletteria.co.uk by sending an email to info@fantinipelletteria.com specifying the number of the order in the subject of the email. Fantini Pelletteria guarantees a 100% refund of the returned product. Personalized products are not subject to the right of withdrawal. In addition, all products without a label or with a label removed, used or incomplete will not be refunded. The goods must be returned in their original packaging, in case of unavailability of the same, we ask you to use appropriate packaging in order to provide sufficient protection against damage during transport. The customer is obliged to return the goods received, without undue delay and within 14 days from the date on which he communicated his decision to exercise the right of withdrawal via email, otherwise the shipping costs incurred initially will be withheld. The return of the product implies by the customer the payment of the shipping costs provided that the return is not made due to an initial error of the company.

Returns authorized by FANTINIPELLETTERIA.CO.UK must be shipped from the same country in which the original order was delivered.

For all aspects not specifically expressed, the European legislation for distance trading prevails.