RETURNS AND REFUNDS

 

The customer has the right to withdraw from the contract signed with the seller without any penalty within fourteen (14) days from the day he received the products purchased on FantiniPelletteria.co.uk by sending an email to info@fantinipelletteria.com specifying the number of the order in the subject of the email.

Fantini Pelletteria guarantees a 100% refund of the returned product if all the rules written on this page are respected.

Personalized products are not subject to the right of withdrawal.

All products without a label or with a label removed, used or incomplete will not be refunded.

The goods must be returned in their original packaging and in the same condition in which they were received.

The customer is obliged to return the goods received, without undue delay and within fourteen (14) days from the date on which the request to exercise the right of withdrawal is accepted.

The return of the product involves the customer paying the return shipping costs provided that the return is not made due to an initial error of the company.

Returns authorized by FANTINIPELLETTERIA.CO.UK must be shipped from the same country in which the original order was delivered.

For all aspects not specifically expressed, the European legislation for distance trading prevails.