RETURNS AND REFUNDS

 

The customer has the right to withdraw from the contract signed with the seller without penalty within fourteen (14) days from the day he purchased the products purchased on FantiniPelletteria.co.uk. Fantini Pelletteria guarantees 100% refund of the returned product. Customized products are not subject to the right of withdrawal. In addition, all products without a label or with a label removed, used or incomplete will not be refunded.
The customer must make the return request by sending an email to info@fantinipelletteria.com specifying the order number in the subject of the email. The goods must be returned in the original packaging, in case of unavailability of the same we ask you to use appropriate packaging in order to provide sufficient protection against damage during transport
The return of the product involves the customer the payment of shipping costs provided that the return is not made due to an initial error of the company.

Returns authorized by FANTINIPELLETTERIA.CO.UK must be shipped from the same country in which the original order was delivered.

For all aspects not specifically expressed, the European distance trade legislation is valid.